Suite / Customer Service
Yuupe Customer Service: nobody is left without a reply.
The bot answers based on your own conversations and in your brand's voice. What it doesn't know, it hands to a person, with the history attached. And every complaint becomes a case with an owner and a deadline.
Replaces: Zendesk, Octadesk, Take Blip, Zenvia, Freshdesk.
Hi! Are you open on the holiday?
Yes, we are, during regular hours. Want me to send you the link to buy?
Actually, I'd like to change the date on my order.
Hi, I can see your order here. I'll change the date for you.
How is your company's customer service doing? Find out in 3 minutes.
Customer Service
Three channels, one queue, no customer forgotten.
WhatsApp, Instagram and website in one dashboard
Every conversation lands in a single queue, with the agent, history and customer profile alongside. Your company number or a new Yuupe number.
A bot that learns from your conversations
It answers hours, prices, policies and whatever comes up most, in your brand's voice. When it doesn't know, it doesn't make things up: it hands off to a person.
From machine to person, with the history attached
The agent takes over already knowing what was said. The customer repeats nothing.
Support: complaints with an owner and a deadline
Every complaint becomes a case, with an owner, a deadline and a logged response. Nothing gets lost in an old conversation.
Real business hours
After hours, the bot says when the team will be back and keeps the request at the top of the queue.
Replies only your team sees
A library of ready-made replies for agents, separate from what the bot answers on its own.
How long do your customers wait for a reply? The diagnostic measures it.
Suite
Customer service doesn't end at the reply.
See how your customer service connects with the rest of the operation.
Customer Service
›Can I keep the WhatsApp number I already use?
Yes. The connection uses the official API, through a Meta partner. If you prefer, Yuupe provides a new number.
›Does the bot answer anything?
No. It answers what's in your company's library. What it doesn't know, it hands to a person.
›Do I need someone at the desk all the time?
No. After hours, the bot says when the team will be back and keeps the request at the top of the queue.