Suite / Satisfaction
Yuupe Satisfaction: you find out before the customer walks away.
NPS surveys on the channel the customer already uses, answered in one tap. Every low score becomes a case with an owner and a deadline, not a number on a dashboard.
Replaces: Track.co, SurveyMonkey, Solucx.
Do you measure your customers' satisfaction? Find out in 3 minutes.
Satisfaction
From score to case, from case to response.
NPS on the customer's channel
Email or WhatsApp, answered in one tap, after a service interaction or a purchase.
AI reading of comments
Comments become themes: what they praise, what they complain about, what keeps coming up.
Low scores become cases
With an owner, a deadline and an internal note. Nobody has to remember to check the dashboard.
Logged responses
The customer gets the reply by email or WhatsApp, and it stays in the case history.
Your company's rules
You define what becomes a case, who responds and how quickly.
Weekly report
Sales, customer service and satisfaction on one page, with what needs attention.
How many complaints have no owner? The diagnostic shows you.
See how satisfaction connects with the rest of the operation.
Satisfaction
›How does the survey reach the customer?
Through the channel they already use with you: email or WhatsApp.
›Who responds to complaints?
Whoever your company decides. Every case has an owner and a deadline, and Yuupe alerts you when the deadline is close.
›Can I bring in complaints from other places?
Yes. Complaints from other channels are added as cases manually, with the same owner and deadline.